NO  REFUND POLICY

Before deciding to purchase our products, please be sure to read our entire policy. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. We do not offer refunds on merchandise that have been successfully delivered to customers via shipment. We make available to our customers visual examples and information on our page of  our products and we as well offer  samples to our customers of our merchandise. If a customer purchases a license to release a version of one of our products, we do not offer a cash refund. Unlike other goods, our products can be easily duplicated. Accordingly, it is our policy that once we have distributed a release version to a customer, the sale is final, and you may not return the merchandise for a refund or credit. We do however accept exchanges, but only under defected conditions. Again I repeat, since our products can be easily duplicates we do not refund. As soon as you receive our product, you are already responsible for what you paid for, we are responsible to change any faulty, defected Merchandise(s), and replacing them with a better and new version.  If you do not like the quality of the soap opera, simply send it, as soon we receive and review, to see the quality of our products, we’ll then exchange it for a better one for you. Customers only have 15 days exchange guaranty with their every purchase, for instance; if you ordered a miniseries and 1 year later begin proclaiming for an exchange or a better version, we can no longer help you since your 15 days exchange guaranty has expired.  We will not tolerate trickery of any sort, if you have accepted what you paid for, submitting a charge back will be led to your card being charged again.  Ignoring this policy will result in an immediate submitted investigation.  US MULTI SERVICE, will provide you with the best customer services and product as well, but we want you to know that our miniseries are recorded from television and that's why you will have some missing episodes base of the weather or programing of where the miniseries was recorded, but we will do our best to make it easy for you and get the best of our products.   All our promotion work this way, if you chose free shipping you can't ask for a free miniserie, US MULTI SERVICE  No exception.   In some case the FREE MINISERIE would not be send with the one you purchase, the free miniseries will take a week or longer, please contact us for more information about any of our promotion beforfe buying.   If there is any problem with the free telenovela will notified you by email or by phone,  as this has been mentioned; we ask you for your patient and collaboration with the process.  Any issue with our product can be solve with us, just contact us and we will find the way to meet your standard and needs.

PRIVACY STATEMENT

, (doing business as “US MULTI SERVICE

”) recognizes the importance of protecting consumer privacy. We are strongly committed to protecting the privacy of your personal information and providing safe and secure environment for our users. This Privacy Policy describes how we use and do not use information provided to us and the steps we take to protect it. It as well describes what we accept and do not accept, offer, and aid our customers as a company.   US MULTI SERVICE

 

PERSONAL INFORMATION WE COLLECT ONLINE

When you make a purchase through any of our sites, we ask for your name, address, phone number, email address, and other personal information necessary to monitor and fulfill your order. For purposes of billing, you will need to provide your credit card type, number expiration date and billing address for the card.

ACCESSING AND UPDATING USER INFORMATION

THE USE OF COOKIES, LOG FILES, AND IP ADDRESSES

,, uses standard “cookie” and web server logs to collect information about how our website is used. Cookies are pieces of data that a website transfers to a visitor’s hard drive for record-keeping purposes. Cookies placed on our website may be set directly by our servers or third parties providing analytics and technical services to us. Please note that you can set your browser to refuse all cookies or to indicate when a cookie is being set, however some portions of our website may not work properly if you refuse all cookies. A temporary cookie may also be used to record visitors who arrive on our site in response in advertisements. No personally identifiable information is stored and the cookie terminates after 30 days. US MULTI SERVICE

 

, AND US MULTI SERVICE, also uses IP addresses to examine trends, administer the site, track user movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. US MULTI SERVICE

SECURITY

,, implement a variety of security of measures to maintain the safety of your personal information when you access your personal information. This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, all information is protected both online and off-line. When users are prompted to enter sensitive information (such as credit card information), it is encrypted and is protected with the best encryption software in the industry-SSL. While on a secure page such as our order form; the lock icon will appear in the address bar, or status bar of your web browser software. While we use SSL encryption to protect sensitive information online we also do everything in our power to protect user-information off-line. All of our US MULTI SERVICE

users’ information, not just the sensitive information mentioned above, is restricted in our office. Only employees who need the information to perform a specific job (for example, our billing clerk) are granted access to personally identifiable information. Finally, the servers where we store personally identifiable information are protected by industry standard technologies, including password protection and firewalls.

 

NOTIFICATION OF CHANGES

, decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.  US MULTI SERVICE

 

SHIPPING POLICY

Before we get into specifics, let us be clear on our shipping "philosophy":

• want to get things to you as quickly as humanly possible; US MULTI SERVICE
• To keep things simple, we offer Free Shipping on every product on our site every day; •  If you enjoyed free shipping, but ended up needing to return all items, the free shipping charges will be deducted from your card.
• If there  is a shipping charge (for expedited shipping, for example), we are not in business to "profit" from shipping; you are charged what we are charged;
• Under commit; over deliver.

Our primary shipping service is USPS and UPS. Both are global freight services that take 4-5 days business days within the US and 7-14 business days outside the US, from coast-to-coast .

DELIVERY TIME

Delivery Time is dependent on 2 factors: 

1. It takes 1-2 days to process your order, once it is processed; the product’s delivery time depends on what country you are located and as well the shipping payment. Free shipping takes from 10-20 business days, priority shipping takes from 3-7 days, express shipping takes from 2-3 days, and overnight shipping takes a day or two after your order has been processed. We do our best to ship items out as quickly as possible, so we often get orders out more quickly, but please do not count on that.
2. The method of delivery - our free shipping method is ground transportation. 2nd Day Air is two business days, and there are several options for Overnight delivery based on the time of day to be delivered. 
   
   Additionally, please note that delivery time is also based on "business" days. For example, if you place an order on Sunday, it's impossible for us to ship an item the same day as all the shippers are closed.

INTERNATIONAL SHIPPING

All products are sent from around the world, for example Spain is one of our largest and strongest providers, we as well ship to Colombia, Peru, Mexico, Brazil and etc. The international priority shipping is 7-15 days. Express shipping is 5-10 days.

FREE SHIPPING/ OFFERS

100% of the products on our site ship for free every day. This offer applies to "Standard Shipping" which will be ground (10-20 days for cross-country delivery). Every other offer or special (coupons, discounts, etc.) we distribute on our site are optional to all of our customer, however we do

TRACKING

Will update your order information with your order's ship date, arrival date and tracking #. You should be able to see this notification through your provided account. We will email you within 24 hours of shipping. 

 

 

PAYING METHODS

offers the best forms of payment which you can pay with credit card; Visa, Master Card, Discover, American express. We also accept money orders and certified checks. No credit card? No worries, we also accept payment through Western Union and Money Gram. If there are any problems with charging your card or your chosen payment method we will contact you within the next 24-36 hours via email or phone. So it is very important you provide the right account information for contact purposes and so your order isn’t declined or delayed. 

 

 

Very important:  All our telenovela are recoded from television in Europe.  Is every important that you make sure that you dvd play PAL OR NRSTC(EUROPE CODED).