RULES AND POLICIES
WWW.THEMULTIPLESERVICES.COM, created this policy so that you can see the integration and the establishment of our company. The Multiple Services and Your Favorite Soap Operas, has made this site with the only objective that you can choose and purchase your favorite soap operas, along with best quality products. Our policy is as follows:
NO REFUND POLICY
Before deciding to purchase our products, please be sure to read our entire policy. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. We do not offer refunds on merchandise that have been successfully delivered to customers via shipment. We make available to our customers visual examples and information on our page of our products and we as well offer samples to our customers of our merchandise. If a customer purchases a license to release a version of one of our products, we do not offer a cash refund. Unlike other goods, our products can be easily duplicated. Accordingly, it is our policy that once we have distributed a release version to a customer, the sale is final, and you may not return the merchandise for a refund or credit. We do however accept exchanges, but only under defected conditions. Again I repeat, since our products can be easily duplicates we do not refund. As soon as you receive our product, you are already responsible for what you paid for, we are responsible to change any faulty, defected Dvd(s), and replacing them with a better and new version. If you do not like the quality of the soap opera, simply send it, as soon we receive and review, to see the quality of the DVD, we’ll then exchange it for a better one for you. We will not tolerate trickery of any sort, if you have accepted what you paid for, submitting a charge back will be led to your card being charged again. Ignoring this policy will result in an immediate submitted investigation.
PRIVACY STATEMENT
WWW.THEMULTIPLESERVICES.COM, (doing business as “TusTelenovelaFavoritas.com”) recognizes the importance of protecting consumer privacy. We are strongly committed to protecting the privacy of your personal information and providing safe and secure environment for our users. This Privacy Policy describes how we use and do not use information provided to us and the steps we take to protect it. It as well describes what we accept and do not accept, offer, and aid our customers as a company.
PERSONAL INFORMATION WE COLLECT ONLINE
When you make a purchase on TusTelenovelasFavoritas.com, we ask for your name, address, phone number, email address, and other personal information necessary to monitor and fulfill your order. For purposes of billing, you will need to provide your credit card type, number expiration date and billing address for the card.
ACCESSING AND UPDATING USER INFORMATION
WWWW.THEMULTIPLESERVICES.COM collect information from you when you register on our site. When ordering or registering on our site, as appropriate, you will be asked to enter your email address and password, you may however visit the site anonymously. When you register with us, the email address you provide for order processing may be used to send information and updates pertaining to your order, in addition to receiving occasional company news, related product or service information, latest deals, updates, gift cards, discounts, etc. You may change your saved account information at anytime as well. Simply enter using your login ID and password. Click on settings link, and then update your new information. We will not sell, share, or rent this information to others in the ways different from what is disclosed in this statement.
THE USE OF COOKIES, LOG FILES, AND IP ADDRESSES
WWW.THEMULTIPLESERVICES.COM,, uses standard “cookie” and web server logs to collect information about how our website is used. Cookies are pieces of data that a website transfers to a visitor’s hard drive for record-keeping purposes. Cookies placed on our website may be set directly by our servers or third parties providing analytics and technical services to us. Please note that you can set your browser to refuse all cookies or to indicate when a cookie is being set, however some portions of our website may not work properly if you refuse all cookies. A temporary cookie may also be used to record visitors who arrive on our site in response in advertisements. No personally identifiable information is stored and the cookie terminates after 30 days.
WWW.THEMULTIPLESERVICES.COM, AND Tus Telenovelas Favoritas, also uses IP addresses to examine trends, administer the site, track user movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
SECURITY
WWW.THEMULTIPLESERVICES.COM,, implement a variety of security of measures to maintain the safety of your personal information when you access your personal information. This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, all information is protected both online and off-line. When users are prompted to enter sensitive information (such as credit card information), it is encrypted and is protected with the best encryption software in the industry-SSL. While on a secure page such as our order form; the lock icon will appear in the address bar, or status bar of your web browser software. While we use SSL encryption to protect sensitive information online we also do everything in our power to protect user-information off-line. All of our
users’ information, not just the sensitive information mentioned above, is restricted in our office. Only employees who need the information to perform a specific job (for example, our billing clerk) are granted access to personally identifiable information. Finally, the servers where we store personally identifiable information are protected by industry standard technologies, including password protection and firewalls.
NOTIFICATION OF CHANGES
WWW.THEMULTIPLESERVICES.COM, decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.
SHIPPING POLICY
Before we get into specifics, let us be clear on our shipping "philosophy":
- WWW.THEMULTIPLESERVICES.COM want to get things to you as quickly as humanly possible;
- To keep things simple, we offer Free Shipping on every product on our site every day;
- If there is a shipping charge (for expedited shipping, for example), we are not in business to "profit" from shipping; you are charged what we are charged;
- Under commit; over deliver.
Our primary shipping service is USPS and UPS. Both are global freight services that take 4-5 days business days within the US and 7-14 business days outside the US, from coast-to-coast (many of our products ship from our primary warehouse in Las Vegas, NV).
DELIVERY TIME
Delivery Time is dependent on 2 factors:
- It takes 1-2 days to process your order, once it is processed; the product’s delivery time depends on what country you are located and as well the shipping payment. Free shipping takes from 10-20 business days, priority shipping takes from 3-5 days, express shipping takes from 2-3 days, and overnight shipping takes a day or two after your order has been processed. We do our best to ship items out as quickly as possible, so we often get orders out more quickly, but please do not count on that.
- The method of delivery - our free shipping method is ground transportation. 2nd Day Air is two business days, and there are several options for Overnight delivery based on the time of day to be delivered.
Additionally, please note that delivery time is also based on "business" days. For example, if you place an order on Sunday, it's impossible for us to ship an item the same day as all the shippers are closed.
INTERNATIONAL SHIPPING
All our soap operas are sent from around the world, for example Spain is one of our largest and strongest providers, we as well ship to Colombia, Peru, Mexico, Brazil and etc. The international priority shipping is 7-15 days. Express shipping is 5-10 days.
FREE SHIPPING OFFERS
100% of the products on our site ship for free every day. This offer applies to "Standard Shipping" which will be ground (10-20 days for cross-country delivery).
TRACKING
WWW.THEMULTIPLESERVICES.COM, will update your order information with your order's ship date, arrival date and tracking #. You should be able to see this notification through your provided account. We will email you within 24 hours of shipping.
PAYING METHODS
WWW.THEMULTIPLESERVICES.COM offers the best forms of payment which you can pay with credit card; Visa, Master Card, Discover, American express. We also accept money orders and certified checks. No credit card? No worries, we also accept payment through Western Union and Money Gram. If there are any problems with charging your card or your chosen payment method we will contact you within the next 24-36 hours via email or phone. So it is very important you provide the right account information for contact purposes and so your order isn’t declined or delayed.
