US MULTI SERVICE, created this policy so that you can see the integration and the establishment of our company and with the only objective that you can choose and purchase your favorite products, along with best quality products. Our policy is as follows:
Our promise to you
We offer package deals with exchange and damage warranty
We work with you one by one until you stay completely satisfied with our services
We provide fast free in-home delivery on every order. We deliver to all cities or states in the USA and around the WORLD
Your satisfaction is guaranteed
Good Deal and saving every week
We provide you high quality products
NO REFUND POLICY
Before deciding to purchase our products, please be sure to read our entire policy. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. We do not offer refunds on merchandise that have been successfully delivered to customers via shipment. We make available to our customers visual examples and information on our page ofour products and we as well offer samples to our customers of our merchandise. If a customer purchases a license to release a version of one of our products, we do not offer a cash refund. Unlike other goods, our products can be easily duplicated. Accordingly, it is our policy that once we have distributed a release version to a customer, the sale is final, and you may not return the merchandise for a refund or credit. We do however accept exchanges, but only under defected conditions. Again I repeat, since our products can be easily duplicates we do not refund. As soon as you receive our product, you are already responsible for what you paid for, we are responsible to change any faulty, defected Merchandise(s), and replacing them with a better and new version. If you do not like the quality of the soap opera, simply send it, as soon we receive and review, to see the quality of our products, we’ll then exchange it for a better one for you. Customers only have 15 days exchange guaranty with their every purchase, for instance; if you ordered a miniseries and 1 year later begin proclaiming for an exchange or a better version, we can no longer help you since your 15 days exchange guaranty has expired. We will not tolerate trickery of any sort, if you have accepted what you paid for, submitting a charge back will be led to your card being charged again. Ignoring this policy will result in an immediate submitted investigation. US MULTI SERVICE, will provide you with the best customer services and product as well, but we want you to know that our miniseries are recorded from television and that's why you will have some missing episodes base of the weather or programing of where the miniseries was recorded, but we will do our best to make it easy for you and get the best of our products. All our promotion work this way, if you chose free shipping you can't ask for a free miniserie, US MULTI SERVICENo exception. In some case the FREE MINISERIE would not be send with the one you purchase, the free miniseries will take a week or longer, please contact us for more information about any of our promotion beforfe buying. If there is any problem with the free telenovela will notified you by email or by phone, as this has been mentioned; we ask you for your patient and collaboration with the process. Any issue with our product can be solve with us, just contact us and we will find the way to meet your standard and needs.
When you make a purchase through any of our sites, we ask for your name, address, phone number, email address, and other personal information necessary to monitor and fulfill your order. For purposes of billing, you will need to provide your credit card type, number expiration date and billing address for the card.
users’ information, not just the sensitive information mentioned above, is restricted in our office. Only employees who need the information to perform a specific job (for example, our billing clerk) are granted access to personally identifiable information. Finally, the servers where we store personally identifiable information are protected by industry standard technologies, including password protection and firewalls.
To keep things simple, we offer Free Shipping on every product on our site every day; • If you enjoyed free shipping, but ended up needing to return all items, the free shipping charges will be deducted from your card.
If there is a shipping charge (for expedited shipping, for example), we are not in business to "profit" from shipping; you are charged what we are charged;
Under commit; over deliver.
Our primary shipping service is USPS and UPS. Both are global freight services that take 4-5 days business days within the US and 7-14 business days outside the US, from coast-to-coast .
DELIVERY TIME
Delivery Time is dependent on 2 factors:
It takes 1-2 days to process your order, once it is processed; the product’s delivery time depends on what country you are located and as well the shipping payment. Free shipping takes from 10-20 business days, priority shipping takes from 3-7 days, express shipping takes from 2-3 days, and overnight shipping takes a day or two after your order has been processed. We do our best to ship items out as quickly as possible, so we often get orders out more quickly, but please do not count on that.
The method of delivery - our free shipping method is ground transportation. 2nd Day Air is two business days, and there are several options for Overnight delivery based on the time of day to be delivered.
Additionally, please note that delivery time is also based on "business" days. For example, if you place an order on Sunday, it's impossible for us to ship an item the same day as all the shippers are closed.
INTERNATIONAL SHIPPING
All products are sent from around the world, for example Spain is one of our largest and strongest providers, we as well ship to Colombia, Peru, Mexico, Brazil and etc. The international priority shipping is 7-15 days. Express shipping is 5-10 days.
FREE SHIPPING/ OFFERS
100% of the products on our site ship for free every day. This offer applies to "Standard Shipping" which will be ground (10-20 days for cross-country delivery). Every other offer or special (coupons, discounts, etc.) we distribute on our site are optional to all of our customer, however we do
Spanish Soap opera, (Telenovelas Completas), new miniseries, telenovelas completas from Colombia, Venezuela, Brazil, and many other country, contact us for more information.
We believe that everything we do, everything we say, and everything we produce as a company are infused with these values:Our five values are: Trust, Respect, Belief, Humility and Integrity
If you have any questions concerning this page please feel free to contact us..
*Business Hour: Monday -Friday 11am-3pm, If are unable to reach us by phone
Please contact us using the form in the page above called"CONTACT US".